FAQs

1. What does Marivan sell?

Marivan is an online garden tools store offering practical gardening products and outdoor care tools for trimming, pruning, planting, and maintaining gardens, yards, trees, and shrubs.

2. How long does order processing take?

Orders are usually processed within 1 to 3 business days after payment confirmation.

3. How long does delivery take?

Estimated delivery time is usually 5 to 10 business days after order processing, depending on the shipping carrier and delivery location.

4. Do you accept returns?

Yes. We accept returns within 30 days of delivery.

5. Is return shipping free?

Yes. Marivan offers free return shipping on eligible approved returns.

6. Do you charge a restocking fee?

No. We do not charge any restocking fees.

7. Are any items final sale?

No. Marivan does not offer final sale items. Eligible products may be returned according to our Return and Refund Policy.

8. How do I start a return?

To start a return, contact us at support@marivan.com with your order number, full name, and reason for return.

9. How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information, when available.

10. What should I do if my item arrives damaged or incorrect?

Please contact us at support@marivan.com with your order number and photos of the issue so we can assist you.

11. How can I contact customer support?

You can contact us by email or phone:

Email: support@marivan.com
Phone: +1 831 389 4263