Refund policy
At Marivan, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
We accept returns under the following conditions:
- Returns are accepted within 30 days of delivery.
- Items must be unused, undamaged, and in their original packaging.
- Items must include all original parts, accessories, manuals, and packaging materials.
- Proof of purchase or order confirmation is required.
- Products must be returned in the same condition in which they were received.
Free Return Shipping
Marivan offers free return shipping on eligible approved returns. Customers will not be charged for return shipping when the return request is approved.
No Restocking Fee
We do not charge any restocking fees. Approved returns are refunded without any restocking deductions.
No Final Sale Items
Marivan does not offer final sale items. All eligible products may be returned according to this policy.
How to Start a Return
To request a return, please contact us at:
Email: support@marivan.com
Phone: +1 831 389 4263
Please include your order number, full name, and reason for return. Once your return request is reviewed and approved, we will provide return instructions and a free return shipping label when applicable.
Refunds
After we receive and inspect the returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be issued to the original payment method. Please allow a few business days for the refund to appear on your bank or card statement, depending on your payment provider.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@marivan.com with your order number and photos of the issue so we can help resolve it.
Contact Information
Marivan
Website: mariivan.myshopify.com
Email: support@marivan.com
Phone: +1 831 389 4263
Address: 22100 Airline Hwy, Paicines, California 95043, United States